Join ASC

ASC is a leading global provider of innovative solutions to record, analyze and evaluate communications. With ASC software, all multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed by intelligent speech and text evaluation methods.

With subsidiaries in the United States, the United Kingdom, France, Switzerland and Singapore, and certified and powerful distribution partners, ASC’s ambitious projects span more than 60 countries. An export quota of almost 70 percent, together with its worldwide service network, makes ASC a powerful global player.

Product Line Manager (male/female)

• Positioning of ASC-Quality Management-Solutions in all markets and distribution channels
• Responsible for successful product launch using innovative marketing tools
• Creation of presentations, sales material, user reports and press releases
• Sales support on key accounts, strategic projects, roadshows and trade fairs
• Cultivate relationship with analysts
• Evaluation and analysis of customer requirements, competitive strategies and market requirements
• Participate in definition of product releases: definition of features and requirements and their prioritization
• Developing of product roadmap in coordination with Product Management and Sales
• Coordination of product development with customer and project specific developments and Professional Services
• Close collaboration with Sales, Marketing, Product Management and R&D

Technical/Experience Requirements:

• Technology related undergraduate degree. MBA or relevant graduate degree prefered
• Strong understanding of IT-technologies in realm of server operating systems, Client-Server-technologies, Database technologies (MS-SQL, MySQL, Oracle), Reporting and Business intelligence (e. g. Crystal Enterprise), Web-technologies (PHP, AJAX, ASP, Web Services, SOA, XML), Virtualization
• Excellent markt- and branch knowledge in Telecommunications-/Call Center-industrie (PBX, ACD, IVR, CTI) and high technical affinity
• Strong understandig of sequences of operations in contact centers especially in quality management: customer feedback, mystery calls, structuring of customer contacts, workforce management, eLearning / eCoaching, leadership skills, knowledge in speech technologies, keyword spotting, speech analysis (TTS,STT)
• Candidate must demonstrate capability to think strategically and be able to develop creative solutions yet also detail oriented and able to execute
• Excellent verbal and communications skills that indicate the ability to successfully present to senior management, customers, and solution partners
• Exceptional teaming and interpersonal skills
• Excellent knowledge in English verbal and written
• Willingness to travel

If you are a talented and hard-working individual who thrives in an entrepreneurial environment and are interested in being part of our team, send your resume today to
Heike Zeuch (+49 6021 5001-214) or jobs@asctelecom.com.

ASC telecom AG | Seibelstrasse 2 - 4 | 63768 Hoesbach | Germany | www.asctelecom.com

Customer Support Engineer

ASC has a vacancy for a Customer Support Engineer to join our fast growing team in the UK.  Based from our office in Camberley this is a field role and therefore requires flexible working and extensive travel throughout the UK.

The role is to provide installation and support services for customers using our range of voice recording solutions.

Ideal candidates will have the following skills and knowledge :

• Experience with IPT, especially Cisco and Mitel.
• Microsoft and Linux operating systems
• PC Networking
• Knowledge of telephone systems
• Excellent customer facing skills
• Clean driving licence

To apply for this position please send your CV together with salary expectations to sales@asctelecomuk.com