ASC telecom UK Ltd. - Communications Recording and Quality Monitoring

We record & analyze communications

ASC is a leading global provider of innovative solutions solutions to record, analyze and evaluate communications.

Workforce Optimization

Contact Centers provide a crucial interface between companies and their customers and play an important role in differentiating your organization from competitors.

Quality Monitoring improves customer service and generates internal feedback for product and process optimization through analysis of recorded customer contacts.

ASC’s recording and quality monitoring solutions can be implemented seamlessly into the Contact Center’s infrastructure and integrated with existing CRM and WFM systems for highly efficient service.

Improve the quality of your customer interactions to ensure your company’s success. Order a free demo version of award-winning INSPIRATIONpro right now!

Bylined Article

New FSA Rules

Value Proposition for Workforce Optimization
(by Guenter Brast , Solution Marketing Manager Contact Center, ASC telecom AG)
Workforce optimization (WFO) has been touted for some time now, but many contact center managers have delayed in fully adopting its technology. You have to measure something if you want to improve it. If you want to measure the quality of your agent’s performance, or if you want to verify compliance, you must track relevant customer interactions.

Read more in the article published on TMCnet.com...

Call Recording Requirements for Financial Services Authority (FSA)

New Legislation for financial services institutions: Call recording for financial services will soon be mandatory.

The UK Financial Services Authority (FSA) published new rules in March 2008 - effective as of March 6, 2009.

Any organisation regulated by the FSA and involved in trading activities (equities, bonds, derivatives, etc.) are required to record their telephone calls.

Read more about here

News

ASC is exhibitor at the
Call Centre Expo 2009, Birmingham, NEC, Great Britain, on September 22-23 2009, hall 9, at booth A17.
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