ICMI - International Customer Management Institute
by Frank Nessel, Sales Manager International
When an emergency occurs, public dispatch centers are focused like a laser on the caller’s needs, and everything else pales in significance. Little to no thought is given to the organization’s infrastructure except when the tools at hand do not rise to the challenge.
However, these tools can prove critical to a successful outcome and must operate in a fail-safe manner. A redundant power supply and mirrored hard disk, for example, increase reliability, provide protection from liability and ensure the agent can respond in the most rapid and powerful way possible to meet the emergency situation.